The new app that could save your life

If you’re looking for safety when camping, you can’t go past the ‘What3Words’ app. This wonderful app is new in Australia and it’s a life saver… literally!


What does ‘What3words’ mean?

This app can FIND a location and SHARE that location around the world with just three words. You simply type in three words to describe the location and the app will find the place within three square meters.


How to find a location?

When you open the app, it will come up with a map, you then click the search bar at the top.

Start by clicking the search bar at the top.

Next type or use the microphone icon to search for a street address, the name of the place or use three words to describe the location. For example, we searched ‘camper’ and ‘Geelong’ (hoping to find us!).

Describe the location or put in the address/name of the location.

We were lucky enough to appear at the top of the search! When you see the correct location, simply click it. The app will then bring up the map and show you the exact location within 3 square meters. To get directions to the location click navigate at the bottom task bar.

Click navigate at the bottom task bar to get directions to the location.

You can also zoom in and switch to satellite mode for a more realistic view (click the little coloured circle bottom right).

Click the circle button in the bottom right corner.

How to share your location?

Open the app and click on the search bar at the top. Search for three words to find your location (same as finding a location above). When you find your location, simply click the share button at the bottom left hand corner of the task bar.

Click the share button in the bottom left corner.

It will then show you how you can share it. Select the app you want to use (email, messenger, text) and click on the contact you want to share the location with.

Click on the app/contact you wish to share with.

How to save your locations!
This can be handy if you want to remember the location. Simply select a square on the map and tap Save which is found on the task bar at the bottom.

Click on save at the bottom task bar in the middle.



Wha3words is FREE to download. The only downside is that you need reception to search the world map. This app is very helpful to locate lost people or broken-down vehicles.

Be the smart camper and download it today.


To DOWNLOAD THE APP click here:
Android users:

Apple users:

For MORE INFORMATION and details about the app click here:


Let’s be honest, #*+! Happens!  And on the road, it’s better to be prepared than stuck in the middle of nowhere with no idea who to contact when an issue arises.  Here’s our list of who to call… 


When you have an issue with your Volkswagen and it’s less than 1 year old: 

 Call Volkswagen Assist: 1800 607 822  

 You get one year complimentary roadside assist when you get your van and it’s available 24 hours a day. This can help you with roadside issues, emergency accommodation, car rental and towing as well as property assistance. 

 For more information about what roadside assist includes visit: 


When you have an issue with your Volkswagen older than 1 year: 

 Call Volkswagen on 1800 607 822  

 Your vehicle comes with a New Vehicle Warranty, a Paint Warranty, and a Corrosion Warranty in relation to the main structure of the vehicle. Volkswagen genuine parts and accessories also come with separate warranties. 

 All warranty issues must be reported to an authorised Volkswagen Dealer as soon as possible and within a suitable timeframe. 

 You can google Volkswagen to find your closest Volkswagen Dealership: 

 For more information on general warranty terms and conditions visit: 


When you have an issue with your VW and it’s not under warranty anymore 

 Call the closest mechanic (with good reviews!) 

 If your van is out of warranty, Google mechanics in the area/close by and look at the reviews online to find a trustworthy mechanic.  As a rule, we only go with a mechanic with 4out of 5 ratings.  


 A campervan feature doesn’t work 

 Call us (Achtung Camper!) on 03 52009185. 

 But only call us if it’s during business hours (weekdays 9am-4pm).   

 If it’s out of business hours just send us and email at as there’s a good chance we are checking them anyway! 


Your campervan is stolen or damaged in a fire/storm/hail:  

 Call your insurance company  

 If you are with CIL call 1800 112 481. 

 If you’re with another insurance company, just Google search their vehicle insurance phone number.  


When you have an accident:  

 Call your insurance company 




Get the Volkswagen Car-Net App 

 It’s allows you to connect directly with your VW vehicle! 

 It has security and service options and lets you call for help in an emergency, set speed and boundary alerts and remotely check the status of your Volkswagen. 



We hope these phone numbers and tips help you out in an emergency or when an issue arises! Let us know if you have any other important contacts and we’ll add them to our list.