Let’s be honest, #*+! Happens!  And on the road, it’s better to be prepared than stuck in the middle of nowhere with no idea who to call when an issue arises.  Here’s our list of who to contact … 


When you have an issue with your Volkswagen and it’s less than 1 year old: 

 Call Volkswagen Assist: 1800 607 822  

 You get one year complimentary roadside assist when you get your van and it’s available 24 hours a day. This can help you with roadside issues, emergency accommodation, car rental and towing as well as property assistance. 

 For more information about what roadside assist includes visit: https://www.volkswagen.com.au/en/owners/roadside-assist.html 


When you have an issue with your Volkswagen older than 1 year: 

 Call Volkswagen on 1800 607 822  

 Your vehicle comes with a New Vehicle Warranty, a Paint Warranty, and a Corrosion Warranty in relation to the main structure of the vehicle. Volkswagen genuine parts and accessories also come with separate warranties. 

 All warranty issues must be reported to an authorised Volkswagen Dealer as soon as possible and within a suitable timeframe. 

 You can google Volkswagen to find your closest Volkswagen Dealership: 


 For more information on general warranty terms and conditions visit: https://www.volkswagen.com.au/en/owners/warranty.html 


When you have an issue with your VW and it’s not under warranty anymore 

 Call the closest mechanic (with good reviews!) 

 If your van is out of warranty, Google mechanics in the area/close by and look at the reviews online to find a trustworthy mechanic.  As a rule, we only go with a mechanic with 4out of 5 ratings.  


 A campervan feature doesn’t work 

 Call us (Achtung Camper!) on 03 52009185. 

 But only call us if it’s during business hours (weekdays 9am-4pm).   

 If it’s out of business hours just send us and email at info@achtungcamper.com.au as there’s a good chance we are checking them anyway! 


Your campervan is stolen or damaged in a fire/storm/hail:  

 Call your insurance company  

 If you are with CIL call 1800 112 481. 

 If you’re with another insurance company, just Google search their vehicle insurance phone number.  


When you have an accident:  

 Call your insurance company 




Get the Volkswagen Car-Net App 

 It’s allows you to connect directly with your VW vehicle! 

 It has security and service options and lets you call for help in an emergency, set speed and boundary alerts and remotely check the status of your Volkswagen. 



We hope these phone numbers and tips help you out in an emergency or when an issue arises! Let us know if you have any other important contacts and we’ll add them to our list. 


For more useful campervan resources check out our blog.