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Roadside Assist: Volkswagen’s First Year Cover

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Volkswagen’s first year roadside assistance is a new bonus now offered by VW with your van purchase.  It’s great for peace of mind on the road at home and away.

Benefits:

  • 24-hour Roadside Assist
  • emergency accommodation
  • car rental
  • towing
  • property assistance

VW’s additional benefits include:

  • flat batteries:

If you find yourself immobilised with a battery problem, VW will attend to your vehicle, test the battery for performance, jump start the flat battery or coordinate a battery replacement if required.

  • emergency fuel:

VW will provide sufficient petrol, diesel or AdBlue (to a maximum of 10 litres) for you to travel to the nearest available petrol station.

  • flat tyre:

VW will change your tyre with the vehicle’s serviceable spare wheel.

  • lost or locked keys:

Lost your keys or locked them in your van (don’t worry we’ve all been there!)? VW will provide all reasonable assistance (subject to proof of ownership shown) to:

  1. locate and deliver a spare key or
  2. arrange for the driver to retrieve the spare key, if this is more practical; or
  3. gain access to your vehicle (once a consent and indemnity form has been signed by you).
  • bogged vehicle:

VW will attend to and recover your vehicle from a bogged situation provided that reasonable and safe access is available to a conventional two wheel drive recovery vehicle and no other specialist equipment is necessary.

  • taxi and legal or medical advice:

Or if your vehicle cannot be mobilised due to a breakdown and must be transported to the nearest authorised repairer, VW will provide multiple taxi rides within 24 hours to a maximum value of $150.00 (inc. GST) so you and your passengers can continue your journey to the nearest town or within the same city where the breakdown occurred.

Roadside Assist

Volkswagen Assist offers reliable and secure roadside assistance 24 hours a day, 365 days a year. To access Volkswagen Assist, simply call them on 1800 637 181. Please have the following information ready when you call:

  • name and telephone number
  • breakdown location (stating the nearest cross street where possible)
  • membership number and expiry date
  • vehicle registration number
  • a description of the problem

A little bit of security goes a long way!  For information on VW roadside assist visit VW.

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