Where possible, we will collect personal information directly from you or a person authorised to provide your personal information on your behalf. This can be through face to face dealings, your use of our website, your interaction with our social media accounts, publicly accessible records, over the phone or by email. Should we collect your personal information from a third party, we will take reasonable steps to ensure that the third party has obtained your consent to provide your personal information to us.
When using our website, certain information can be passively collected using various technologies such as cookies, internet tags, and navigational data collection. For example, we may collect information about the date, time and duration of visits. This information is generally not linked to the identity of visitors, except where our website is accessed via a link in an email.
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
We collect various types of personal information including:
Personal information is used by us for the following purposes:
If you do not provide personal information requested of you to us or, withdraw your consent to our use and disclosure of your personal information at any time, we may be unable to provide you with the goods or services you have requested or contact you in the future. Additionally, where we are required by law to retain personal information (for example, vehicle ownership and registration details), we may refuse your withdrawal of consent to our use and disclosure of your personal information, to the extent permitted by law.
We may use your personal information for direct marketing to you. Such marketing communications may include information on services which may be of interest to you. You may opt out of direct marketing at any time.
If you no longer wish to receive direct marketing communications from us, you may unsubscribe by contacting us on the details set out below. For communications sent by email or other electronic means you will also be able to unsubscribe using the unsubscribe mechanism in the message itself.
Personal information will only be disclosed to third parties if it is required in accordance with the purpose for which it was collected (or, where personal information is not sensitive, for a purpose related to the primary purpose). This can include disclosure to the following third parties:
Such third parties will not be authorised by us to use personal information for any purpose other than the purpose for which we disclose the personal information to them (or, where personal information is not sensitive, for a purpose related to the primary purpose).
Your personal information may be disclosed to third parties located outside Australia who provide information technology services to us, such as software and data storage providers. We will take reasonable steps to ensure these third parties comply with the Privacy Act 1988 (Cth) or privacy legislation which is substantially similar.
We take all reasonable technical and organisational security measures to protect personal information from accidental or unlawful destruction, accidental loss and unauthorised access, destruction, misuse, modification or disclosure.
You can gain access to your personal information by contacting us on the details set out below.
We wish to ensure the personal information we hold about you is complete, accurate and up to date. Accordingly, you may request that we correct or update your personal information at any time.
We will require proof of identity and reasonably specific details on what you require before actioning such a request to access or correct personal information. Upon receipt of a compliant request to access or amend personal information, we will endeavour to action such a request within a reasonable period of time.
All comments, queries, requests and complaints relating to privacy and personal information are treated seriously and dealt with within a reasonable period of time and on a confidential basis.
Should you wish to contact us:
you may contact us using the following contact details:
Phone: 03 5200 9185
Post: Achtung Camper 77 Mercer Street Geelong VIC 3220
If you have any complaint in relation to our collection, use, disclosure or management of your personal information, and your complaint is not resolved after contacting us (or you wish to immediately escalate your complaint), you may lodge your complaint with the Office of the Australian Information Commissioner. Complaints may be lodged with this body as follows:
Online form: https://www.oaic.gov.au/
Phone: 1300 363 992
Post: Office of the Australian Information Commissioner GPO Box 5218 Sydney NSW 2001