Introduction
Protecting your privacy is important to Achtung Camper. We are committed to maintaining the security of all personal information provided to us, whether by individuals or organisation, visitors to and users of this website and social media accounts or otherwise. This privacy policy details how we collect, use, disclose and manage such personal information. We may vary this privacy policy from time to time by publishing an updated privacy policy on our website.
How is personal information collected?
Where possible, we will collect personal information directly from you or a person authorised to provide your personal information on your behalf. This can be through face to face dealings, your use of our website, your interaction with our social media accounts, publicly accessible records, over the phone or by email. Should we collect your personal information from a third party, we will take reasonable steps to ensure that the third party has obtained your consent to provide your personal information to us.
When using our website, certain information can be passively collected using various technologies such as cookies, internet tags, and navigational data collection. For example, we may collect information about the date, time and duration of visits. This information is generally not linked to the identity of visitors, except where our website is accessed via a link in an email.
What types of personal information are collected?
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
We collect various types of personal information including:
- your name, date of birth, employment details, email address, telephone number, residential and business/work addresses;
- driver’s licence, vehicle registration and insurance details;
- payment details (such as account or credit card details);
- information about how you interact with our website, including the pages you visit, the time and duration of visits and information submitted pursuant to any forms you complete; and
- where you apply for an employment position with us, your work history and qualifications.
How is personal information used?
Personal information is used by us for the following purposes:
- to provide you or an entity related to you with goods and services, including warranty services;
- in order to facilitate and carry out the registration of vehicles pursuant to our provision of goods and services to you or an entity related to you;
- our marketing and promotional activities;
- to provide you or an entity related to you with news, updates, event invitations, marketing materials and surveys relating to our business and the goods and services which we offer;
- our internal analysis and training;
- to comply with our legal obligations under the Motor Car Traders Act 1986 (Vic);
- for the purposes of complying with our legal obligations, including our obligations in connection with product safety and consumer guarantees; and
- where you are a job applicant, for assessing your suitability for an employment role with us.
If you do not provide personal information requested of you to us or, withdraw your consent to our use and disclosure of your personal information at any time, we may be unable to provide you with the goods or services you have requested or contact you in the future. Additionally, where we are required by law to retain personal information (for example, vehicle ownership and registration details), we may refuse your withdrawal of consent to our use and disclosure of your personal information, to the extent permitted by law.
Direct marketing
We may use your personal information for direct marketing to you. Such marketing communications may include information on services which may be of interest to you. You may opt out of direct marketing at any time.
If you no longer wish to receive direct marketing communications from us, you may unsubscribe by contacting us on the details set out below. For communications sent by email or other electronic means you will also be able to unsubscribe using the unsubscribe mechanism in the message itself.
When is personal information disclosed to third parties?
Personal information will only be disclosed to third parties if it is required in accordance with the purpose for which it was collected (or, where personal information is not sensitive, for a purpose related to the primary purpose). This can include disclosure to the following third parties:
- Achtung Camper’s staff members, on a need to know basis;
- related body corporates of Achtung Camper, on a need to know basis;
- where necessary, to third parties which provide services to us, such as professional service providers, marketing and advertising agencies and information technology providers;
- to law enforcement bodies or government agencies where we are required or authorised to do so by law;
- to third parties in order to comply with the order of a court or tribunal;
- to relevant third parties in the event that we sell, buy or merge any business or assets, including to the prospective seller or buyer of such business or assets; and
- to the agents and/or employees of those entities listed above, to the extent such agents and employees have a need to know the relevant personal information.
Such third parties will not be authorised by us to use personal information for any purpose other than the purpose for which we disclose the personal information to them (or, where personal information is not sensitive, for a purpose related to the primary purpose).
Disclosure of personal information to third parties located outside Australia
Your personal information may be disclosed to third parties located outside Australia who provide information technology services to us, such as software and data storage providers. We will take reasonable steps to ensure these third parties comply with the Privacy Act 1988 (Cth) or privacy legislation which is substantially similar.
Security
We take all reasonable technical and organisational security measures to protect personal information from accidental or unlawful destruction, accidental loss and unauthorised access, destruction, misuse, modification or disclosure.
Access and correction of personal information held by us
You can gain access to your personal information by contacting us on the details set out below.
We wish to ensure the personal information we hold about you is complete, accurate and up to date. Accordingly, you may request that we correct or update your personal information at any time.
We will require proof of identity and reasonably specific details on what you require before actioning such a request to access or correct personal information. Upon receipt of a compliant request to access or amend personal information, we will endeavour to action such a request within a reasonable period of time.
Contacting us in relation to your personal information
All comments, queries, requests and complaints relating to privacy and personal information are treated seriously and dealt with within a reasonable period of time and on a confidential basis.
Should you wish to contact us:
- for further information on how your personal information is managed;
- in order to opt out of direct marketing communications;
- to request access to, or correction of, your personal information; or
- for the purpose of any complaint or concern,
you may contact us using the following contact details:
Phone: 03 5200 9185
Email: info@achtungcamper.com.au
Post: Achtung Camper 77 Mercer Street Geelong VIC 3220
Complaints
If you have any complaint in relation to our collection, use, disclosure or management of your personal information, and your complaint is not resolved after contacting us (or you wish to immediately escalate your complaint), you may lodge your complaint with the Office of the Australian Information Commissioner. Complaints may be lodged with this body as follows:
Online form: https://www.oaic.gov.au/
Phone: 1300 363 992
Post: Office of the Australian Information Commissioner GPO Box 5218 Sydney NSW 2001
